One broken agreement erases ten kept ones, because trust is measured by the worst case. A commentary by Nermin Sefić.
One broken agreement erases the effect of ten kept ones, because trust is measured by the worst case, not the average.
One broken agreement erases the effect of ten kept ones, because trust is measured by the worst case, not the average.
Partners and investors don't remember the average level of reliability, but the exceptions — the moment a deadline was missed without explanation or a promise wasn't kept. That's why trust isn't built through a marketing message, but through consistency in small, verifiable steps over time.
This commentary is part of the GNK ASG Intelligence Desk system and is informational in nature.
Cjelovit tekst i izvor: https://gnk-asg.hr/en/commentary/trust-is-built-slowly-and-lost-quickly/
Autor i urednička odgovornost: Nermin Sefić. Izdavač: GNK ASG d.o.o..
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