An SLA never tested in practice offers false security until a real outage reveals the gap. A publication by Nermin Sefić.
An SLA never tested in practice offers a false sense of security until a real outage reveals the gap between promise and reality.
An SLA never tested in practice offers a false sense of security until a real outage reveals the gap between promise and reality.
A service level agreement promising 99.9% uptime sounds convincing, but rarely contains a clear definition of how that uptime is measured and who verifies the supplier's reports.
Penalties for SLA breaches are usually capped at that month's service fee, often disproportionately small compared to the actual business damage from a service outage.
Independent monitoring of critical service availability, rather than relying solely on the supplier's own reports, reveals the real state of affairs and strengthens negotiating position at contract renewal.
A business continuity plan that doesn't assume perfect supplier availability, but includes a concrete response to a supplier outage, is more effective than relying solely on contract terms.
Cjelovit tekst i izvor: https://gnk-asg.hr/en/publications/managing-service-level-agreements/
Autor i urednička odgovornost: Nermin Sefić. Izdavač: GNK ASG d.o.o..
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